Delight Your Customers

Jenn DonovanCulture, Sales, UncategorizedLeave a Comment

customer service red barn consulting

We’re all familiar with the 10 commandments of customer service:

The customer is always right, know your customers, listen to your customers, etc. But in a world when news and opinions are widely shared on social media and stories go viral on the internet, why notdelight your customers.

ReferralCandy, which operates a customer referral software program, compiled a list of 17 examples of how companies gave their customers something to rave about. The online publicity and word-of-mouth buzz these companies generated for customer service is epic.

Here are 5 of the best of the list. Enjoy.

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The Kings of Customer Service

Taco Bell’s “Operation Alaska”

“Yoquiero Taco Bell”A remote Alaskan town craving tacos was devastated when plans to open a Taco Bell turned out to be a hoax. When the restaurant chain heard about the cruel joke, itairlifted ingredients for 10,000 Doritos Locos tacos.

A Porterhouse steak would be nice

Before boarding his plane,Peter Shankman, an angel investor, tweeted to Morton’s Steakhouse Twitter account that he’d love a porterhouse steak waiting for him when he landed in New Jersey. He found one at the baggage claim, free of charge.

Virgin Trains has got your back

A teen trapped without toilet paper on a Virgin train from London to Glasgow tweets for help. A Virgin Trains social media staffer reads his tweet and sends a train employee to give him a loo roll.

Trader Joe’sto the rescue

Trader Joe’s in Wayne, Pennsylvania sent someone out in the middle of a winter storm to deliver groceries to an 89-year-old veteran. The man’s daughter franticallycalledseveral storesin the area trying to get groceries delivered. Trader Joe’s, which doesn’t deliver, brought the groceries to the man and didn’t charge him.

Zappos delivers shoes to woman for free

A women checks into a Las Vegas hotel and discovers she forgot to pack her favorite shoes. She tries ordering them online from Zappos, but they are out of stock. When she calls Zappos’ customer service for help, an employee buys her the shoes at another store and delivers them to her hotel room, free of charge.

You can read the full list of customer service feats here.

Need help generating visibility and buzz for your company. Click Red Barn for our contact info.

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