It’s all about the Ops…the Ops

Cindy DonaldsonFeatured, Must Read Blogs, Operations, Uncategorized0 Comments

“Help – I’m getting eaten alive by my competitors. I need a marketing intervention ASAP.” I’ve gotten this call, chatted with this person – more than once. When I first started out in the entrepreneurial world – I only offered marketing. Strategy, Traditional print support, that transformed into more digital work – but you know – Marketing “Stuff”.

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I quickly learned that if Sales and Marketing aren’t communicating or playing nicely in the sandbox together that my marketing will be less effective. So, we added in Sales training and support into the mix. We look at sales goals and capacity to ensure that our marketing endeavors are a cohesive match made in heaven.

But THEN…. I learned. I can have a kick ass marketing strategy and a rock star sales team BUT if there is no process to get the stuff out the door, or the supply chain is running amuck OR the servicing of the client is God awful – then Houston, we have a problem. You got it, all my fabulous marketing and sales guru stuff doesn’t matter because we have unhappy clients. Unhappy clients tell a whole lot of people how they feel.

So – we now start from the beginning. We focus on the operations, the leadership and the culture. Who are the people, what is the process and what is the capacity for growth and scale?

You see it really is about the ops – the operations of the business. The times my Spidey Senses said – “Cindy, this is an ops issue not a marketing/sales issue” yet the client was hell bent on the fact that they had rock solid ops, employees, blah blah blah – it failed. Every Single Time – my marketing and sales strategy failed. Why – because of everything I said above.

You must have a strong foundation before you can grow – or you will topple over. What if the pyramids were upside down? That’s a Jenga nightmare waiting to happen.

Here is how we do it – and you can surely do this yourself, but my guess is adult supervision is needed. (another thing I learned – business owners need to bring in experts to get S**t done sometimes)

1. SWOT of your business. What’s working, what isn’t.
2. Leadership – Do you even have good leadership?
3. Team – are they happy? Are they productive? Are they efficient?
4. Customer Journey and Experience – do you have happy customers? How do you “touch them” along the way?
5. Marketing – what is your “Why” – who the hell are you in the world? What is your story?
6. How will you tell your story – and how much money do you have to do it?
7. Who the heck is selling – every company has to sell something, I don’t care who you are.
8. Who is pulling it all together – who is running the ship, managing the process? PS – often the dude or dudette at the top isn’t the one. They are visionaries, not project managers.
9. How are you tracking successes and failures?

9 Steps – and trust me – you don’t want to skip any of them. Not my first rodeo, I’ve fallen off that bull just a few times and I’ve learned a few things along the way!

If you need that adult supervision –send us an email, send up a smoke signal or hey – pick up the phone and call us.

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