by in Entrepreneur, Industry News, Marketing, Sales, Tips

How’s your Customer’s Experience?

Ah, the customer experience. When you are the customer, it’s very easy to describe your experience with a business – what you liked, what you didn’t like, what you wish they did differently or did more of – the list goes on. However, as a business owner or employee – trying to figure out your […]

by in Culture, Featured, Must Read Blogs, Operations, Small Business

Are You a Mistakes Repeat Offender?

Everyone makes mistakes – we are human after all.  But, are you a repeat offender?  Do you even recognize you’ve made a mistake?  Are you constantly doing damage control? Deep breath – you aren’t alone. Here are some tips and guidelines to help you reduce the number of mistakes you are making, what to do […]

by in Fun Stuff, Marketing, Small Business

How to do Social Media the Right Way

When you think about posting on your business social media pages, do you start to panic, feel overwhelmed, and just feel all around uncertainty about what the heck you are even doing? Don’t worry, you aren’t alone. The funny thing is, social media for personal use can be fun, informative, and doesn’t require much effort […]

by in Culture, Fun Stuff, Small Business, Tips

Mentor vs. Coach – What’s the Difference and Which do I Need?

Whether you are stuck in a rut or crushing your goals – having a mentor or coach who helps you with your personal development can be a game-changer. The first step of course is finding someone you are comfortable talking to – but how do you know if you need a mentor or a coach […]

by in podcast

Erin and Ashley from SightLine talk predictive analytics and it’s role at colleges and universities

Join me as I chat with Ashley Kern and Erin Thompson of Siteline Data, LLC. We dive deep into how Colleges and Universities should be utilizing their data to pivot during and after the pandemic. Who is thriving? Who is struggling? These two women are changing the way higher education predicts their future! Fascinating science! […]

by in Market Reports, Operations, Sales, Small Business, Tips

The Power of your Net Promoter Score!

For those who don’t know, Net Promoter Score ®, or NPS ®, measures your customer’s experience, how likely they are to refer people to you, and predicts business growth. You’ve probably even provided information for this business metric without even realizing it during a survey response. How is the Net Promoter Score calculated? The NPS […]

by in Featured, Fun Stuff, Marketing, Must Read Blogs, Operations, Tips

How to Tell if You are Getting Sincere Feedback

Asking for feedback is a pretty normal part of life, right? You ask for people’s opinions all the time: Do they like a new recipe you made, do they like this color paint for the living room, does this new shirt make you look fat?, etc. Do you always get the truth… maybe not? In […]

by in Entrepreneur, Operations, Small Business, Tips

The Three P’s – Policy, Process, Procedure

The Three P’s are kind of a big deal here at Red Barn. However, many people don’t quite understand what the difference is between a Policy, a Process, and a Procedure. In fact, many people use the terms interchangeably, and often incorrectly. Regardless of how you use them, it’s important to know that they are […]