Connecticut Bankers Association – Featured Article
The Omni-Channel Customer Journey and Your Strategic Plan By Cindy Donaldson, CEO, Red Barn Consulting View the article Here
The Omni-Channel Customer Journey and Your Strategic Plan By Cindy Donaldson, CEO, Red Barn Consulting View the article Here
Happy Friday and welcome to week two of BuJo (That’s short for Bullet Journaling in case you aren’t yet up to speed on the lingo!) This is my first foray into the BuJo world so like you, I’m learning as I go! Remember – this is your journey so don’t compare your Bullet Journal to […]
Ah, the customer experience. When you are the customer, it’s very easy to describe your experience with a business – what you liked, what you didn’t like, what you wish they did differently or did more of – the list goes on. However, as a business owner or employee – trying to figure out your […]
Everyone makes mistakes – we are human after all. But, are you a repeat offender? Do you even recognize you’ve made a mistake? Are you constantly doing damage control? Deep breath – you aren’t alone. Here are some tips and guidelines to help you reduce the number of mistakes you are making, what to do […]
When you think about posting on your business social media pages, do you start to panic, feel overwhelmed, and just feel all around uncertainty about what the heck you are even doing? Don’t worry, you aren’t alone. The funny thing is, social media for personal use can be fun, informative, and doesn’t require much effort […]
Whether you are stuck in a rut or crushing your goals – having a mentor or coach who helps you with your personal development can be a game-changer. The first step of course is finding someone you are comfortable talking to – but how do you know if you need a mentor or a coach […]
Join me as I chat with Ashley Kern and Erin Thompson of Siteline Data, LLC. We dive deep into how Colleges and Universities should be utilizing their data to pivot during and after the pandemic. Who is thriving? Who is struggling? These two women are changing the way higher education predicts their future! Fascinating science! […]
For those who don’t know, Net Promoter Score ®, or NPS ®, measures your customer’s experience, how likely they are to refer people to you, and predicts business growth. You’ve probably even provided information for this business metric without even realizing it during a survey response. How is the Net Promoter Score calculated? The NPS […]
Asking for feedback is a pretty normal part of life, right? You ask for people’s opinions all the time: Do they like a new recipe you made, do they like this color paint for the living room, does this new shirt make you look fat?, etc. Do you always get the truth… maybe not? In […]
The Three P’s are kind of a big deal here at Red Barn. However, many people don’t quite understand what the difference is between a Policy, a Process, and a Procedure. In fact, many people use the terms interchangeably, and often incorrectly. Regardless of how you use them, it’s important to know that they are […]