Operations

News, tips, resources, and advice on business operations.

retention

Client retention issues? I bet I know why.

I often get calls from business owners telling me they need marketing because their sales have “dipped”.   I dig a bit deeper asking questions about why they think revenue and retention have dropped.  I get the following: My competition is eating me a live I need better employees My customers don’t value me like they […]

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mindfulness

Entrepreneurs: Mindfulness Matters

I’m a serial entrepreneur. I learned the hard way, that my lifestyle isn’t always unicorns and glitter dust (as Jenn would say).  Being an entrepreneur takes grit, patience, hard work and looking risk in the eye and saying, “Just watch me”. To love what I do, I’ve created a mindset around that.  I understand that

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